Introduction

Welcome to Multichain (“Company,” “we,” “our,” or “us”).

Multichain provides crypto insurance and risk protection services across multiple blockchain networks.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, or interact with our services.

By accessing or using Multichain, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect several types of information from users.

2.1 Personal Information

Information that can identify you directly or indirectly, including:

Name

Email address

Phone number

Government ID (for KYC/AML compliance)

Billing information

Wallet addresses

Account login credentials

2.2 Blockchain Data

Due to the nature of blockchain technology, we may collect publicly available data such as:

Wallet addresses

Transaction hashes

Blockchain activity associated with your wallet

This information is publicly available on blockchain networks but may be associated with your account on our platform.

2.3 Technical Data

When you use our website, we may automatically collect:

IP address

Device information

Browser type

Operating system

Pages visited

Time spent on pages

Referring URLs

2.4 Cookies and Tracking Technologies

We use cookies and similar technologies to:

Improve website functionality

Analyze traffic

Personalize user experience

Enhance security

Users may disable cookies in their browser settings, though some features may not function properly.

3. How We Use Your Information

We may use collected information to:

Provide and operate the Multichain platform

Process insurance coverage requests

Assess risk and claims

Verify identity and comply with KYC/AML regulations

Communicate with users

Improve platform performance and security

Detect fraud or suspicious activity

Comply with legal obligations

4. How We Share Information

We may share your information in the following circumstances:

4.1 Service Providers

With third-party vendors who assist in operating our services, including:

Cloud hosting providers

Payment processors

Blockchain analytics providers

Security and fraud prevention services

4.2 Legal Requirements

We may disclose information if required by law, regulation, subpoena, or governmental request.

4.3 Business Transfers

If Multichain is involved in a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction.

4.4 With Your Consent

We may share information with third parties when you explicitly authorize us to do so.

5. Data Security

We implement industry-standard security measures to protect your data, including:

Encryption

Secure servers

Access controls

Security monitoring

However, no system is completely secure, and we cannot guarantee absolute protection of information transmitted online.

6. Data Retention

We retain your information only for as long as necessary to:

Provide services

Comply with legal obligations

Resolve disputes

Enforce our agreements

Blockchain transaction records may remain permanently accessible due to the immutable nature of blockchain networks.

7. Your Privacy Rights

Depending on your jurisdiction, you may have rights including:

Access to your personal data

Correction of inaccurate information

Deletion of your data

Restriction of processing

Data portability

Withdrawal of consent

Requests may be submitted using the contact information below.

8. International Data Transfers

Your information may be processed or stored in countries outside your country of residence where data protection laws may differ.

By using our services, you consent to such transfers.

9. Third-Party Links

Our platform may contain links to third-party websites or services.

We are not responsible for the privacy practices of those third parties.

10. Children's Privacy

Multichain services are not intended for individuals under the age of 18.

We do not knowingly collect personal data from minors.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any changes will be posted on this page with an updated “Last Updated” date.

Continued use of the platform after changes constitutes acceptance of the updated policy.